Customer Communication Management

Take control of your customer communications

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Customer communication management made simple

If you work in a high-compliance, high-volume environment, the challenge is familiar: tight deadlines and no room for error. Statements, policies, renewals, onboarding packs and claims correspondence all need to be accurate, compliant and delivered in the right way.

Lasernet’s customer communication management platform makes that task reliable, scalable and cheaper. It connects to your core systems, turns live data into compliant communications, and delivers them at scale through the right channels, giving you faster production, fewer manual checks and a platform teams can rely on day to day.

Take control of CCM with Lasernet:

  • Create personalised customer communications across email, SMS, web portals and print
  • Scale confidently as volumes grow and requirements change
  • Give non-technical users low-code tools to design, update and manage templates
  • Connect communications to your existing business platforms, including ERP, CRM and core banking systems

What is customer communications management (CCM)?

Customer communications management is the strategy and technology used to improve the creation, delivery, storage and retrieval of outbound communications across channels such as documents, email, SMS and web. In practice, CCM helps organisations create consistent, personalised communications for everything from onboarding and renewals to claims and billing.

Lasernet supports this end-to-end lifecycle by turning structured data into customer-ready communications and handling delivery and governance in one connected workflow.

What can Lasernet's CCM solution do for your business?

Lasernet's CCM solution gives you practical control over every stage of customer communication, from creation through to delivery. It is built to handle scale, complexity and change, helping you meet customer expectations today while remaining flexible as volumes, channels and requirements evolve.

Centralised omnichannel communications

Customers expect to receive communications in the way that suits them best. Lasernet enables you to deliver consistent, personalised communications across email, SMS, web portals and print from a single platform. Content, branding and business rules are applied once and reused across channels, ensuring customers receive the same accurate information regardless of how it is delivered, from retail delivery updates and field-service appointment confirmations to utilities billing and banking
notifications.

High-volume documentation with confidence
High-volume communications demand reliability. Lasernet is designed to generate and distribute large volumes of statements, invoices and correspondence without manual intervention. Built-in validation and automation help ensure every document is accurate, compliant and delivered on time, even during peak processing periods, for example during month-end processing in retail banking and wealth management, or peak fulfilment periods across manufacturing, warehousing and retail.
Guide customers towards digital-only delivery
Lasernet supports a true multichannel approach, allowing you to meet customers where they are today while encouraging digital adoption over time. By offering well-designed digital communications alongside traditional print, organisations can improve convenience for customers while reducing print, postage and handling costs.
Help your team create rather than wait
Updating customer communications should not require specialist development work. Lasernet’s low-code design tools allow business users to safely edit templates, text and layouts, while IT retains control over data connections, rules and governance. This speeds up change, reduces bottlenecks and keeps communications accurate and controlled.
CCM software that scales with you
Lasernet is built to scale as your organisation evolves. You can start with a specific use case or channel and expand across departments, document types and regions as needs grow. Its modular architecture supports new volumes, formats and integrations without the disruption of a rebuild, protecting your investment over time.

How Lasernet drives ROI from day one

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Better experience, greater efficiency

Lasernet uses live data from your core systems to deliver relevant customer communications while automating creation and delivery to reduce errors.

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Lower costs, predictable control

Digital delivery, low-code template management and flexible deployment reduce production costs and reliance on specialist resources.

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Security and compliance by design

Governed workflows, audit trails and secure data handling help meet regulatory requirements without adding friction.

Frequently Asked Questions

What is customer communications management (CCM)?

Customer communications management is the strategy, software and processes used to create, manage, deliver and govern outbound customer communications across multiple channels. This includes designing customer-facing documents, applying business rules and data, delivering communications through channels such as email, SMS, web portals or print, and retaining them in a controlled, audit-ready way. The goal of CCM is to ensure every communication is accurate, consistent, compliant and relevant to the recipient.

Across manufacturing, warehousing, retail and field-service, this can also include order confirmations, dispatch notes, delivery notifications, returns updates, service reports, work orders and proof-of-service documentation. In utilities, it commonly includes billing, meter and usage updates, outage notifications and service change communications. In life science and regulated financial services (digital banking, retail banking, loan origination and wealth management), these communications often need to be produced at scale while remaining consistent, traceable and compliant with strict governance and regulatory requirements.
What types of communications does CCM cover?
CCM covers all outbound, customer-facing communications that an organisation sends as part of its day-to-day operations. This typically includes statements, invoices, bills, payment and renewal notifications, onboarding packs, policy documents, claims correspondence, regulatory notices and 
service updates. In regulated industries, such as digital banking and loan origination, these communications must be produced at scale while remaining consistent, traceable and compliant with industry requirements.
How does Lasernet support customer communications management?
Lasernet supports CCM by connecting directly to your core business systems, such as ERP, CRM and core banking platforms, and transforming structured data into customer-ready communications. It automates document creation, applies templates and rules, and manages delivery across multiple channels from a single platform. Lasernet also provides governed template management, version control and auditability, helping teams maintain consistency and control as volumes and complexity grow.
Is customer communications management the same as document management?
No. Customer communications management focuses on outbound, customer-facing communications and how they are created, delivered and experienced across channels. Document management focuses on the internal organisation, storage, retrieval and governance of documents. In practice, organisations often need both. Lasernet brings these capabilities together, allowing teams to design, generate, distribute, archive and retrieve communications within one unified platform.
What channels can Lasernet deliver customer communications through?
Lasernet supports delivery through email, SMS, web portals and print. This allows organisations to match customer communication preferences while maintaining consistent content and branding across channels. Over time, this multichannel approach also helps organisations increase digital adoption, reduce reliance on print and lower operational costs without disrupting the customer experience. This includes use cases such as service updates in field-service, billing and outage notices 
in utilities, order and delivery communications in retail and warehousing, or regulated statements and notices across digital banking, retail banking, loan origination and wealth management.

Explore how Lasernet can integrate with your systems

Finance & Operations

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Lasernet works seamlessly inside Dynamics 365 F&O, enabling finance and operations teams to generate, manage and deliver documents with greater speed, accuracy and control.

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Temenos

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Lasernet integrates effortlessly with Temenos, giving banks the tools to produce and deliver accurate, high-quality documents across every channel.

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IFS

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Lasernet adds flexibility and precision to your IFS environment, streamlining document creation across finance, logistics, and service management workflows.

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Thought Machine

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Lasernet connects with Thought Machine Vault to enable fast, consistent document generation that meets the pace and precision of modern banking.

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Business Central

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With Lasernet integrated into Dynamics 365 Business Central, small and mid-sized businesses gain enterprise-grade document automation - right from within their ERP.

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SAP

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From invoices to regulatory reports, Lasernet simplifies SAP document output with flexible formatting, centralised control and fast delivery across all channels.

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Mambu

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Built to match Mambu’s flexibility, Lasernet streamlines the creation, management and distribution of documents as banks scale and evolve.

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Infor

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Lasernet enhances Infor’s capabilities with intuitive document design, automated distribution, and archiving - cutting manual work and boosting compliance.

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SaaScada

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Lasernet integrates with SaaScada to support efficient, on-brand document output - helping banks move faster without compromising on quality.

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Customer Engagement

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Transform how you interact with customers by automating quotes, emails and statements directly in Dynamics 365 Customer Engagement with Lasernet’s powerful document engine.

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Tuum

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Lasernet works in step with Tuum’s modular core, making it easier for banks to automate and personalise customer communications at speed.

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+ More

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Lasernet works with a wide range of banking platforms and ERP systems. Even if yours isn’t listed, there’s a good chance we support it. Get in touch to discuss your setup.

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