Document Management

Step up your digital transformation drive and create a single source of truth by connecting Lasernet directly to the systems that run your business. Whether you use an ERP like Dynamics 365, a core banking platform or a mix of applications, Lasernet slots in cleanly.

With native connectors and an API-first approach, you can automate archiving, retrieval and attachment across your entire landscape, giving teams instant access to the documents they need without switching between systems. Explore Lasernet's in-built integrations and learn how it can complement your business.

Simplify content management by storing and managing documents with a metadata-driven structure, allowing your organization to move beyond chaotic folders and ensure every document is correctly classified, easily found and properly governed no matter the size of your business.

Build intelligent, automated document workflows to create compliant processes for approvals, reviews, signing and publication. This reduces manual errors and ensures standard operating procedures are followed every single time.

Lasernet’s low-code setup and intuitive, drag-and-drop interface empowers even non-technical users to design, manage and distribute documents with ease.

Maintain complete traceability and simplify audit preparation across all your content. Lasernet DMS provides full version control, detailed access histories, data encryption and automated retention policies to meet even the strictest industry regulations.

Capture documents from any source, whether scanned, email or digital, and tag them with meaningful metadata for accurate classification and metadata search capabilities.

Give your hybrid and remote teams secure access to the documents they need, right when they need them, and choose from cloud or on-premises deployment to match your infrastructure needs. Confidential business documents are always secured to ensure your critical information is safe.

Customer communications management is the strategy, software and processes used to create, manage, deliver and govern outbound customer communications across multiple channels. This includes designing customer-facing documents, applying business rules and data, delivering communications through channels such as email, SMS, web portals or print, and retaining them in a controlled, audit-ready way. The goal of CCM is to ensure every communication is accurate, consistent, compliant and relevant to the recipient.

Across manufacturing, warehousing, retail and field-service, this can also include order confirmations, dispatch notes, delivery notifications, returns updates, service reports, work orders and proof-of-service documentation. In utilities, it commonly includes billing, meter and usage updates, outage notifications and service change communications. In life science and regulated financial services (digital banking, retail banking, loan origination and wealth management), these communications often need to be produced at scale while remaining consistent, traceable and compliant with strict governance and regulatory requirements.

CCM covers all outbound, customer-facing communications that an organisation sends as part of its day-to-day operations. This typically includes statements, invoices, bills, payment and renewal notifications, onboarding packs, policy documents, claims correspondence, regulatory notices and 
service updates. In regulated industries, such as digital banking and loan origination, these communications must be produced at scale while remaining consistent, traceable and compliant with industry requirements.

Lasernet supports CCM by connecting directly to your core business systems, such as ERP, CRM and core banking platforms, and transforming structured data into customer-ready communications. It automates document creation, applies templates and rules, and manages delivery across multiple channels from a single platform. Lasernet also provides governed template management, version control and auditability, helping teams maintain consistency and control as volumes and complexity grow.

No. Customer communications management focuses on outbound, customer-facing communications and how they are created, delivered and experienced across channels. Document management focuses on the internal organisation, storage, retrieval and governance of documents. In practice, organisations often need both. Lasernet brings these capabilities together, allowing teams to design, generate, distribute, archive and retrieve communications within one unified platform.

Lasernet supports delivery through email, SMS, web portals and print. This allows organisations to match customer communication preferences while maintaining consistent content and branding across channels. Over time, this multichannel approach also helps organisations increase digital adoption, reduce reliance on print and lower operational costs without disrupting the customer experience. This includes use cases such as service updates in field-service, billing and outage notices 
in utilities, order and delivery communications in retail and warehousing, or regulated statements and notices across digital banking, retail banking, loan origination and wealth management.