Detecting, Reporting and Rerouting Failed Document Communications

A document is not complete simply because the ERP created an email. Purchase orders, invoices and other communications can be rejected, blocked or sent to an invalid destination without the process owner knowing.

The Challenge: Silent Email Failures Disrupt Operations

Incorrect addresses, mailbox rules, blocked attachments and recipient configuration can stop a message from reaching its destination. When that failure is invisible, procurement and finance teams may only learn about it after a missed shipment, late payment or supplier complaint.

The Lasernet Approach: The Email Tracking Module

The Lasernet Email Tracking module records available delivery and engagement status for document emails and provides reports that identify failed communications and their reported reason. Users can correct the address or output, rerun the communication or redirect it to an alternative configured destination rather than waiting for the recipient to raise the issue.

Why It Matters

The benefits are clear:

• Visibility: process owners can report on sent, delivered, opened or failed communications where the channel provides that status
• Recovery: failed documents can be edited, rerun or rerouted from a controlled process
• Continuity: procurement and finance teams are less exposed to silent communication gaps
  
  

Move from Sending Email to Tracking Delivery

The Email Tracking module turns outbound document email into a managed process with visible status and clear recovery actions.

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