Linking Documents, Signatures and Photographs to a Core Banking Customer View

Bank staff need a complete customer record without leaving the core banking application. For Temenos users, that record can include generated documents, signed forms and photographs collected during account opening or ongoing service.

The Challenge: Customer Evidence Is Split Across Systems

When documents, signatures and images are stored separately, branch and service teams spend time switching applications or requesting copies. The delay affects account opening, statement requests and the speed of customer support.

The Lasernet Approach: Lasernet Keep in the Temenos Single Customer View

Lasernet Keep can link documents, signatures and photographs to the customer record in Temenos, allowing authorised staff to retrieve, print or email the relevant files from the Single Customer View. Metro Bank uses this approach to give colleagues real-time access to customer evidence and copy statements. This standard capability is currently specific to the Temenos integration; other core banking platforms would require separate integration work.

Why It Matters

The benefits are clear:

• Service: staff can answer document requests from the Temenos customer record
• Speed: supporting evidence is available without searching separate repositories
• Control: files remain securely archived and linked to the correct customer context
  
  

Give Temenos Users the Evidence Behind the Customer Record

Connecting Lasernet Keep to the Temenos Single Customer View helps branch and service teams work from one trusted customer context and respond more quickly.

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